Troubleshooting
What to do when the page won't load, asks for a password or is blocked at work.
The page won't load
- Press Reload in the review, or refresh the browser tab.
- Wait a few seconds. Some sites take a moment the first time.
- Try another browser (Chrome, Safari, Edge or Firefox), or your phone on mobile data.
- Open live page opens the real website in a new tab, so you can check it's up.
- Still stuck? Reply to your designer's email and say which page and what you see.
It asks me for a password
You shouldn't need one. Your designer saves the site password on their server, so the review opens without it. If you see a lock screen or a password box, don't guess: tell your designer which page it was. They'll add the password to the review.
My work network blocks it
Some company networks and VPNs block sites they don't recognise. The review uses two web addresses: the link you were sent, and a second address that shows the website itself. If the review page opens but the website area stays blank or shows an error:
- Try your phone on mobile data, or a home network.
- Or ask your IT team to allow both addresses. Your designer can tell you exactly which ones.
I can't see my comments
Comments show on the page they were written on. Open the comments panel to see every comment, and use the page filter to show all pages.
Commenting is paused
If you see "Comments are paused", your designer is working on the next version. You can still look around. You'll get an email when it's ready.
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